It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by sending an e-mail to [email protected].
As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.
If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur via:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
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